Privacy Policy

1. Introduction

This Privacy Policy describes how Conrad Jewelry ("we,""us," or"our") collects, uses, and protects your information when you visit our store, use our website, or engage our services including jewelry appraisals, repairs, and consultations. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you visit our store, use our website, or engage our services, we may collect personal information such as:

• Name, email address, phone number, and mailing address
• Information provided during appraisals or consultations
• Details about jewelry items you bring in for appraisal, repair, or sale
• Transaction and purchase history
• Communication preferences

Usage Information

We automatically collect information about your use of our website, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referral sources

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing jewelry appraisals, repairs, and other services
• Processing transactions and maintaining records
• Communicating with you about your items, services, or inquiries
• Improving and personalizing your experience
• Ensuring the security of our business and your valuables
• Complying with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With trusted service providers who assist in our operations (e.g., payment processors)
• To comply with legal requirements or court orders
• To protect our rights, privacy, safety, or property
• In connection with a business transfer or merger

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure storage of appraisal records and customer information. However, no method of transmission over the internet is 100% secure.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences, though this may affect some functionality.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Delete your personal information
• Restrict or object to processing of your data
• Data portability

8. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Appraisal records may be retained for extended periods to assist with insurance claims or future valuations.

10. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the"Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us.